Within 48 hours of purchase: Google Play → your profile → Payments & subscriptions → Budget & order history → find the Scout order → Request a refund. This window is self-serve.
After 48 hours: request it at https://support.google.com/googleplay/workflow/9813244. Google reviews it and replies by email.
Want us to know? Email support@searchscout.app with the subject "Refund Request" and your Google Play order number (starts with GPA.).